Support

The products available on Baxi are :

Bills and PayTv payments such as Dstv,Gotv,Electricity ,Smile,Spectranet etc

Airtime (Mtn, Airtel, 9mobile, Glo)

Cash-in and Cash-Out (Money transfer and money withdrawal)

Account Opening, Insurance and vehicle paper renewal (Cornerstone, Leadway, Carpaddy)

Educational products (Waec and Jamb) Postpaid service and IMS and lots more

Yes, there are various partner types and limit of transactions for each
levels and benefits.

Call 017008571 for help on upgrading
Baxi Lite: Has a maximum daily transaction of N20, 000
Baxi Flex: Has a maximum daily transaction limit of N300, 000. BVN is a
mandatory requirement to upgrading to baxi flex
Baxi Pro: Has a maximum daily transaction ofN1, 000,000. Agent and
guarantor passport, valid ID card, CDL legal agreement form and BVN is a
mandatory requirement to upgrading to Baxi pro.

Step 1: Log in to your App/Device account
Step 2: On the product interface, locate the Setting icon
Step 3: Locate and tap on POS Configuration (Underneath the POS Configuration you should see written in red “No POS is currently profiled to your account. Profile now to enable card payments)
Step 4: Tap on Manually Type Code option
Step 5: Carefully Enter POS serial number located in the battery slot Tap Submit to complete serial number set up Note: To confirm that the POS has been scanned, under POS Configuration you would see ”This POS device is profiled correctly” written in green

Step1: Login to you Baxi App account
Step 2: Locate the setting icon down below and tap on update kyc
Step3: You will find outstanding kyc marked in red for you to complete
Step4: Send an email to customerservice@capricorndigi.com to request for
the legal agreement form to fill and upload on the agreement fields of your kyc page

Yes, you can purchase multiple Baxi devices

OTP attempt is twice. The system also prompt a call out of the OTP and if no further otp is received kindly contact customerservice@capricorndigi.com for support.

It is a feature designed to aid fund collection for the agent/merchant (Oga) through a retail chain (secondary user). Shop owners can create, multiple account for their retail outlet and have total control of cash inflow at various outlet.

The oga/madam can receive card and transfer transaction done by their secondary user instantly as soon as a transaction is completed at each outlet

The 4 digit transaction pin is to help secure your wallet balance before any transaction is made on your account

You can report the transaction by following the steps below

Step 1: Visit www.baxicardsupport.com using your phone or laptop

Step 2: Enter your baxi username and your agent ID in bracket without spacing it. E.g emeka(00001)

Step 3: Enter your baxi password, on the dashboard the card transaction you have initiated would be displayed

Step 4 : Locate the card transaction you did not get value for and tap on report and your wallet will be credited within 20mins.
NB: This option is for accepted with no value transaction

You can check by following the below steps

Step 1: Visit http://admin.baxi-services.com

Step 2: : Input your login details

Step 3: : Tap on transaction to view all transaction initiated on your device/app

You can check specific transaction by using any of these parameters> filtering by date, transaction type, payment method status .etc

When agent is experiencing technical fault on the device, he/she can contact his/her relationship officer for device pick up or bring the device to our office for checks and repair.

It means the network on the agent device /app is not strong enough, this may be due to poor sim signal.

Agent can switch to the extra sim card provided on his device for Pos users while app users can switch to a stronger sim network on their phone.

This occurs when the agent login details is incorrect

This occurs when an agent has not initiated a card transaction in a long while.

TIDs are automatically deactivated after 60days of non-usage

Agent can request for a new TID as soon as they are ready to initiate card transactions

This occur when there is downtime on NIBSS , agent can retry as soon as the service is restored

This error happens when there is a downtime on the customer’s bank

Kindly send an email to customerservice@capricorndigi.com providing us with the following details

-The Baxi account number funded.
-The sender’s bank name (first bank, keystone bank etc)
-The proof of payment for the credit into the Agent wallet which should contain a
reference ID of the fund transfer or the session ID of the transfer provided by
the bank

This is a service that allows customers to create a dollar master card to shop for items online that accept payment in dollars

Baxi Postpaid service is a financial initiative that allows our agent transact (sell product) on their baxi and pay in arrears

Send an email to customerservice@capricorndigi.com providing the transaction number/reference and amount which will be reversed to the agent wallet within 15min The agent can retry the transaction.