In today’s digital landscape, scammers are becoming increasingly sophisticated in their attempts to deceive individuals and steal sensitive personal information. At Baxi, we’re committed to your safety, and in this comprehensive guide, we’ll equip you with the knowledge to identify and protect yourself from phishing messages and calls.

Recognizing Phishing Messages and Calls

Unsolicited Communications

Be cautious of messages and calls from unknown or suspicious sources. Phishing attempts often come in the form of unsolicited emails, texts, or phone calls, aiming to gain your trust and access to your accounts.

Grammatical Errors

Phishing messages frequently contain incorrect grammar and spelling mistakes, indicating a potential scam.

Verify the Sender’s Details

Always double-check the email address or phone number of the sender to ensure they match our official contact information.

Urgency and Threats

Phishing messages create a sense of urgency or employ threats to pressure you into taking immediate action. Be wary of such tactics.


Legitimate communications from Baxi will often include your full name, while phishing messages are typically generic and impersonal.

Verify URLs

Phishers may use fake websites with URLs similar to ours. Ensure the link matches the official Baxi website before clicking. Our website is and our corporate website is

Avoid Sharing Sensitive Information

Never provide personal details like PINs, passwords, or OTPs to anyone. Baxi will never request such sensitive information from you.

Baxi’s Vigilance Against Scammers

At Baxi, we’ve received reports of customers falling victim to fraudsters who impersonate our support team. We take this issue seriously and actively work with law enforcement to address these fraudulent activities. Our Support Teams are well-trained and professional, ensuring the highest level of security and assistance for you.

We’re committed to staying one step ahead of scammers. Our technical, operational, and anti-fraud teams continuously study fraudsters’ approaches, leading to enhanced security features and infrastructure updates. As a Baxi user, you’ll notice these improvements aimed at protecting your data and transactions.

Safeguarding Your Information

We emphasize the importance of keeping your personal data confidential. Do not share OTPs, passwords, or sensitive information with anyone. Our various communication channels, including WhatsApp, email, SMS, and social media, provide regular tips on maintaining data privacy.

How to Reach Us

If you encounter suspicious activity or have questions, our customer support team is here to assist you: – E-mail:

– Phone Numbers: 0700 8888 328 / 0188888 328

– POS Business: 0700 8888 329 / 018888 329

Stay connected with us on social media:

– Instagram: @baxibymfsafrica

– Facebook: baxibymfsafrica

– Twitter: @BaxiByMFSAfrica

Stay Informed, Stay Protected

In the ever-evolving world of digital scams, knowledge is your best defence. By being vigilant and informed about common tactics used by scammers, you can protect your finances and personal information. Remember, if an offer seems too good to be true, it probably is.

Stay alert and stay protected with Baxi!


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